Cambridge ESOL E- Commerce Terms and Conditions
This website is controlled and operated by the Chancellor Masters and
Scholars of the
You may contact Cambridge ESOL either by using the online enquiry form or by post at the address above.
Please read these terms and conditions carefully before using this website to purchase online test preparation courses, online practice tests, publications and/or other online products (“Products”). By checking the “Tick here to accept the Terms and Conditions” box at the checkout, you agree that these terms and conditions apply to the purchase of Products by you from this website.
By ordering Products using this website you confirm either that you are placing the order in your personal capacity and that you accept that these terms and conditions will apply; or where you are placing an order in the name of another individual, a partnership, company or other legal entity, that you have the right and authority to place the order and to accept these terms and conditions on behalf of such individual, partnership, company or other legal entity.
Ordering Products and Availability
It is your responsibility to ensure that all details of each order you place are complete and accurate. Each order will be an offer by you to purchase Products subject to these terms and conditions. Cambridge ESOL will not be bound to supply any Products ordered until it has accepted the order by email or otherwise notified its acceptance to you. Cambridge ESOL is entitled to reject any order and, if it does so, it will notify you. Although availability may be indicated on the website, Cambridge ESOL cannot guarantee Product availability and Products may not be available for immediate delivery. Cambridge ESOL reserves the right, without liability or prior notice, to revise, discontinue or cease to make available any or all Products. If there is any revision, discontinuance or cessation, Cambridge ESOL may, at its discretion, provide Products which have substantially similar functionality and specifications to the Products ordered, or cancel your order.
Prices and Payment
Product prices are the prices in force
on the date and at the time of ordering. Cambridge ESOL tries to
ensure that the prices displayed on this website are accurate
but prices are subject to validation by Cambridge ESOL as part
of its acceptance procedure. Cambridge ESOL will inform you
prior to acceptance of your order if the correct price of a
Product is higher than that stated in your order and in such a
case you may cancel the order if you wish. The price indicated
is inclusive of any
Payment for the total cost of the Products together with any applicable delivery charges must be made by credit or debit card at the time of order. Any credit or debit card used to purchase Products must belong to you or be used with the consent of the owner and there must be sufficient funds or credit available to cover the cost of any Products. Cambridge ESOL reserves the right to obtain validation of any credit or debit card details or verification of the authenticity and ownership before accepting any order or supplying any Products.
Cambridge ESOL will inform you prior to acceptance of your order if the correct price of a Product is higher than that stated in your order and in such a case you may cancel the order if you wish. In this case cancellation must be done before the Product is delivered.
In all other cases you may cancel the order before the time you receive the login and password for the Product, by sending an e-mail to ESOLstakeholderrelations@cambridgeesol.org. Cambridge ESOL will refund the sum that you paid for the original supply and delivery of the Products as soon as possible, but in any event within 30 days of you notifying Cambridge ESOL that you are returning the Products.
Once an order has been accepted by Cambridge ESOL, Cambridge ESOL will confirm by sending you a login and password required to access any Products. All times or dates for delivery stated on this website are estimates only. Cambridge ESOL will make all reasonable efforts to deliver Products within the time specified (normally within an hour of your order being accepted) but does not accept liability for any failure to deliver within that time. If your login does not arrive, please contact us immediately using the online enquiry form.
If you are dissatisfied with the
Product(s), Products may be returned within 7 working days
commencing the day after delivery, but in order to receive a
refund for online Products, you must only have used 20% or less
of the Product. To return Products, you must notify Cambridge
ESOL in writing at the address given above or by email to
ESOLstakeholderrelations@cambridgeesol.org Cambridge ESOL
will refund the sum that you paid for the original Product(s) as
soon as possible, but in any event within 30 days of you
notifying Cambridge ESOL that you are returning the Products.
Once you have notified
Cambridge ESOL warrants that the
Products will correspond with their descriptions as set out on
this website and, save to the extent that any defects are drawn
to your attention before acceptance of your order, will be of
satisfactory quality. Cambridge ESOL gives no warranty
that making the Products available in any particular
jurisdiction outside the
Website and Product Use
In consideration of the payment by you for any Product, Cambridge ESOL grants you the non-exclusive, non-transferable licence to use such Product and the website as set out below.
You may not print off or copy a Product unless it has been expressly permitted on the website. Recognising the damage to Cambridge ESOL’s business which would flow from unauthorised use of the Products or website, you will: use best endeavours to keep such secure from unauthorised use; where applicable, log in only under your own login and password and not disclose your password to anyone; notify Cambridge ESOL immediately of any infringement of these Terms and Conditions or abuse of a login and password or if you become aware of any of any loss or theft of password(s), any unauthorised use of any of login or password or any breach of the terms of these Terms and Conditions.
THE WEBSITE, PRODUCTS AND CONTENT (INCLUDING DESIGNS) ARE THE PROPERTY OF CAMBRIDGE ESOL AND ARE TRADEMARK OR COPYRIGHT PROTECTED AND MUST NOT BE USED, DISPLAYED, MODIFIED, ADAPTED, DISTRIBUTED, TRANSMITTED, TRANSFERRED, PUBLISHED OR OTHERWISE REPRODUCED IN ANY FORM BY ANY MEANS OTHER THAN STRICTLY IN ACCORDANCE WITH THIS AGREEMENT OR BY EXPRESS WRITTEN AUTHORITY OF CAMBRIDGE ESOL.
Exclusions and limitations of liability
Nothing in these terms and conditions shall exclude or restrict the liability of Cambridge ESOL for death or personal injury resulting from negligence or for fraudulent misrepresentation or in any other circumstances where liability may not be so limited under any applicable law.
By supplying personal details to Cambridge ESOL through this website you consent to Cambridge ESOL maintaining, recording, holding and using such personal data in accordance with Cambridge ESOL’s Data Protection and Privacy Statement.
International Trade Compliance
The Products licensed or sold under
these Terms and Conditions, and the transaction contemplated
hereby are subject to any applicable customs and export control
laws and regulations of the
Amendment of the website, policies or Terms and Conditions
Cambridge ESOL reserves the right to make changes to the website, policies, and these Terms and Conditions at any time. You will be subject to the policies and Terms and Conditions in force at the time that you use the website or that you order Products, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).
The failure or delay by either party to exercise or enforce any right or remedy under these terms and conditions shall not operate as a waiver of that right or remedy.
You can contact us by post at: Cambridge